Support

JUNIOR GO-GETTERS SUPPORT

We’ve got your back, Guild Master.

Real answers from the team that builds the app — usually within 2 business days. Most questions are answered right on this page.

📮 Contact us

Email help@mygogetters.com and tell us what device you’re on and what happened — screenshots help. We reply within 2 business days.

Open the app ⚔️

Frequently asked questions

🚀 How do I set up my family?

Open the app, tap Parent Headquarters, and set your parent PIN. From the Go-Getters tab, add each kid: pick a name, an avatar (animal or a built face), and their login. Then post your first quests from the Quests tab — coins, optional timers, and proof settings are all yours to tune.

🤫 How do kid logins work?

Two styles, chosen per kid: picture combo (tap their 3 favorite things — any order works) for younger kids, or a 4-digit number code for older ones. Set it together, change it anytime in Parent HQ → Go-Getters → pencil icon. Kid logins are sibling protection; your parent PIN is what protects everything that matters.

📸 How does photo proof and the “Robo-Ref” work?

When a quest requires photo proof, the kid snaps it live with the camera — the app never opens or asks for the photo library. Before any photo is accepted, our AI referee checks it: if any person is visible, even a hand, the photo is rejected on the spot. If the check can’t run (bad connection), the photo is never accepted either — instead a “send without photo” option appears and you verify the chore in person.

🪙 Coins, streaks, and rewards

Kids earn coins for quests and hustles — kid screens never show real money. Daily streaks pay bonus coins at days 3, 5, 7, 10 and 14 with their own celebrations. You set the reward catalog and prices in Parent HQ; kids can request new rewards, and you approve, edit, schedule, or kindly decline with a reason.

⚖️ What’s “bane & boon”?

If a timed quest expires while claimed, you decide what happens — nothing is ever automatic. When you resend it, you can optionally activate the bane (a coin deduction for the original claimer), and in multi-kid homes the reissued quest pays a +25% boon to a sibling who rescues it.

😜 What is Squad Razz?

Friendly sibling trash talk — from pre-written lines only, so nothing mean can ever be typed. It’s rate-limited to one razz every couple of minutes, and every razz shows up in your Parent HQ activity feed.

⚔️ Boss battles: the escape clock and stolen coins

Deploying an Adventure starts a one-hour battle timer, shown right on the kids’ boss banner. Beat every boss task before it hits zero and the squad wins badges and bonus coins. If the clock runs out, the boss escapes — a full-screen defeat — and steals 5 coins from each kid who participated (never below zero, and kids who didn’t join keep everything).

Two twists: sending back a sloppy boss task cuts the remaining time in half, and rejecting a leftover submission after an escape brings the boss back on an even shorter clock. Work a kid already submitted before an escape still pays when you verify it — they did the chore; the boss just got away. A fresh deploy always resets to a clean hour.

🎁 What are Side Quests and surprise rewards?

Side Quests let a kid tell you about helpful work nobody asked for — they name the deed, snap photo proof through the same Robo-Ref safety check, and it lands in your Inbox. The reward is a surprise for everyone: the amount (between 3 and 25 coins) doesn’t exist until the moment you tap verify, so neither of you can game it. One pending side quest per kid keeps it special, and “Not this time” declines kindly with your note.

📔 What is the Family Diary?

Parent HQ → Activity & Stats opens the Family Diary: a time-stamped journal of everything attempted or completed — quests claimed, proof submitted, verifications with coin amounts, send-backs, hustle payouts, side quests, reward redemptions, and every boss event. Filter by kid with one tap. It keeps the latest 400 entries and lives on your device, so allowance-day disagreements are settled by receipts, not memory.

💳 Quest Packs, purchases & refunds

In the current web edition, Quest Packs are free demo bundles — there are no real charges anywhere in the web app today. When the App Store and Google Play editions launch, purchases will be made only inside PIN-locked Parent Headquarters, processed by Apple or Google, with refunds handled under their store policies. Kids never see prices either way.

🔒 Where is my family’s data? How do I delete it?

Your family’s data (names, avatars, quests, coins) lives on your own device — we don’t run accounts or store it on servers in the web edition. To erase everything: Parent HQ → Go-Getters → Reset app data, or clear the site’s browsing data. Questions or requests: help@mygogetters.com. Full details in our Privacy Policy.

🛠️ Troubleshooting

App looks outdated or won’t load: refresh the page, or remove and re-add it to your home screen.

No sound: tap anywhere in the app first (browsers require a tap before audio), and check the phone’s silent switch.

Photo check keeps failing: that’s usually connection — try again on Wi-Fi, or use the “send without photo” option and check the chore in person.

Data disappeared: data is stored per device and per browser — make sure you’re on the same device and browser you set up with.

📱 What devices does it work on?

Any modern phone, tablet, or computer browser. For the app feel: open junior-go-getters.netlify.app on the kid’s device → tap Share → Add to Home Screen.

🪙 Junior Go-Getters (web edition v4.7) — a My Go-Getters product
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